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    Frequently asked questions

    Are the products on CeraVe Official Store 100% original?

    Yes we only source directly from authorized distributors of CeraVe. Every product is 100% authentic, sealed, and imported. We guarantee no replicas or counterfeit items.

    Do you offer delivery across Pakistan?

    Absolutely. We deliver to all major cities including Karachi, Lahore, Islamabad, Faisalabad, and beyond. Standard delivery takes 2–4 working days, depending on your location.

    What payment methods do you accept?

    We accept Cash on Delivery (COD) across Pakistan for your convenience, along with online payments via debit/credit cards and bank transfers.

    Can I return or exchange a product if I’m not satisfied?

    Yes. We offer a hassle-free return and exchange policy within 7 days of purchase, provided the product is unused, sealed, and in its original packaging.

    How do I know which CeraVe product is right for my skin type?

    Each product on our store includes detailed descriptions and recommended skin types. If you’re unsure, our support team is happy to guide you in choosing the best product for acne-prone, dry, sensitive, or combination skin.

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